Last Updated: 13/02/2026

1. YOUR ACCEPTANCE AND AGREEMENT

1.1 Limoura is an Australian registered business (ABN: 77 182 071 328) (“Limoura”, “we”, “us”, “our”). Support enquiries may be directed to [email protected]. Limoura provides access to a proprietary digital platform designed to support business systems, automations, communications, and operational workflows (the “Platform”).

1.2 These Terms of Service, together with any applicable pricing, subscription details, policies, and any additional terms presented at checkout or inside the Platform, form the agreement between you and Limoura (together, the “Agreement”).

1.3 By creating an account, accessing or using the Platform, subscribing to a plan, paying any fees, or ticking the acceptance checkbox, you agree to be bound by this Agreement.

1.4 If you use the Platform on behalf of a business or organisation, you confirm that you have authority to accept this Agreement on their behalf, and that entity will be bound by it.

1.5 Limoura may update or modify these Terms from time to time. Any changes take effect from the date they are published on our website or made available within the Platform. Your continued use after changes are published constitutes acceptance of the revised Terms.

1.6 You confirm that you have read and understood this Agreement and that you accept it on your own behalf and on behalf of any business or organisation you represent when using the Platform.

1.7 If there is any inconsistency between documents forming this Agreement, the following order applies unless expressly stated otherwise:
(a) any terms shown at checkout, plan pages, or order forms relating to pricing, inclusions, or billing
(b) these Terms of Service
(c) the Privacy Policy and any other referenced policies

2. PLATFORM DEPENDENCY AND THIRD-PARTY SERVICES

2.1 The Platform operates using software infrastructure provided by HighLevel, Inc. (“HighLevel”) and may integrate with third-party services including, but not limited to, communication providers (SMS, email, voice), payment processors, analytics tools, and external applications.

2.2 Limoura designs and maintains its own proprietary environment within the HighLevel ecosystem, including custom configurations, templates, workflows, automations, and system resources. Limoura does not operate, host, maintain, or control the underlying server infrastructure, databases, or core software environment provided by HighLevel or any third-party service.

2.3 By accessing or using the Platform, you acknowledge and agree that:
(a) certain features and functionality depend on HighLevel or third-party providers and may change, be limited, or become unavailable outside of Limoura’s control
(b) Limoura is not responsible for interruptions, delays, outages, data loss, deliverability issues, pricing changes, or service limitations caused by HighLevel or third-party systems
(c) your use of features that rely on third-party providers may also be subject to those providers’ separate terms, policies, and acceptable use rules, which you are responsible for complying with

2.4 You acknowledge that communications sent through the Platform (including email, SMS, voice, and messaging) may be filtered, blocked, delayed, or rejected by carriers, email service providers, spam filters, or network rules, and that delivery is not guaranteed.

2.5 Certain third-party services and integrations may require periodic re-authentication, token refreshes, or reconnection (for example Meta and Google connections).

2.6 You acknowledge that:
(a) Limoura is not responsible for outages, interruptions, reduced functionality, data gaps, or failures caused by expired tokens, API changes, permission changes, or third-party service issues
(b) maintaining valid credentials, permissions, and authorisations for third-party integrations is your responsibility
(c) Limoura cannot guarantee uninterrupted access to, or performance of, third-party APIs or services

2.7 If an integration disconnects or expires, you may need to reconnect it. Limoura is not liable for missed leads, missed messages, lost tracking, or automation failures caused by disconnected integrations.

3. ELIGIBILITY AND ACCOUNT RESPONSIBILITY

3.1 You must be at least 18 years old to use the Platform and enter into this Agreement.

3.2 You are responsible for maintaining the confidentiality and security of your login credentials, and you are responsible for all activity that occurs under your Account (including by your Team Members).

3.3 You must provide accurate, current, and complete information when creating your Account and keep it updated.

3.4 You must promptly notify Limoura if you suspect unauthorised access, misuse of credentials, or a security issue affecting your Account.

3.5 You are responsible for ensuring your use of the Platform (including all messages, campaigns, websites, funnels, and customer data you upload or process) complies with all applicable laws and industry rules relevant to your business.

4. ACCESSING THE PLATFORM

4.1 Access to the Platform is available to individuals or businesses who accept this Agreement and create an account through our website or authorised onboarding process (“Account”). To create an Account, you must provide valid registration details and maintain secure login credentials. Certain features or services may require an active paid subscription.

4.2 Once your Account is created, you are the account holder (“Account Holder”) and are responsible for managing and maintaining your Account and all activity conducted under it.

4.3 Each Account must be associated with a unique email address. Multiple Accounts may be permitted where each Account represents a separate business or entity and uses different registration details.

4.4 You may access the Platform through approved login portals, including web access or authorised applications connected to the Platform.

4.5 As the Account Holder, you may grant access to additional users within your organisation (“Team Members”). Team Member access is controlled through permissions set by you.

4.6 Each Team Member must use their own login credentials. You are responsible for ensuring login details remain secure and are not shared or misused.

4.7 You must not:
(a) access the Platform using another person’s credentials
(b) allow unauthorised persons to access your Account
(c) provide false or misleading registration information
(d) create duplicate or fraudulent accounts to bypass Platform rules

4.8 Team Members authorised by you are considered authorised users under this Agreement. You remain responsible for their actions and for ensuring they comply with these Terms.

4.9 You agree to keep your Account information accurate and up to date at all times.

4.10 You are solely responsible for all activity conducted through your Account. You must notify Limoura promptly if you become aware of any unauthorised access or suspected security issue.

4.11 You agree that your use of the Platform will comply with all applicable laws. Limoura may suspend or terminate Accounts involved in fraudulent, abusive, or unlawful activity, or where required to protect the Platform, other users, or third parties.

5. SUBSCRIPTIONS AND PLATFORM ACCESS

5.1 Access to the Platform is provided through subscription plans. Your plan details, inclusions, and pricing are as shown at checkout or on the relevant pricing page at the time of purchase.

5.2 Your subscription grants access for the duration of your active billing period. If your subscription is cancelled, expires, or payment fails, access may be paused, restricted, or removed.

5.3 Limoura may update, improve, or modify the Platform over time. Features may evolve, change, be replaced, or be discontinued. Your subscription is not dependent on the ongoing availability of any specific feature, integration, or third-party connection.

5.4 Some services inside the Platform may incur additional usage-based charges (for example, phone, messaging, email sending, AI tools, or third-party services). Where applicable, those charges will be disclosed in the Platform, your billing area, or at the point of activation.

6. FEES, BILLING, AND PAYMENTS

6.1 Subscription fees are charged in the currency shown at checkout. You authorise Limoura, or its payment processor, to charge your payment method on a recurring basis unless you cancel before your next billing date.

6.2 You are responsible for keeping your payment details current. If a payment fails, Limoura may retry billing. If payment remains overdue, access to the Platform may be suspended or restricted until payment is received.

6.3 Unless required by law, fees are non-refundable, including where you cancel partway through a billing cycle.

6.4 Limoura may change pricing, plan structures, inclusions, or fee structures at any time. Any change applies prospectively only and will not be applied retroactively to amounts already paid.

6.5 Limoura may offer promotional pricing, discounts, or limited-time offers at its discretion. Promotional pricing applies only for the period specified at checkout and will automatically revert to standard pricing unless otherwise stated.

6.6 Fees may be charged in AUD or USD, as shown at checkout. If you are determined to be located in Australia for tax purposes, GST will apply in accordance with applicable law. Fees shown in AUD are inclusive of GST unless stated otherwise.

6.7 If you initiate a chargeback or payment dispute without first contacting Limoura to attempt resolution, Limoura may suspend or restrict your Account during the dispute process. Limoura reserves the right to challenge any chargeback.

6.8 Your subscription includes Platform access only. Certain features may incur usage-based charges, which may include email sending, SMS, MMS, phone calls, AI tools, domains, marketplace apps, and other third-party services. These charges may be billed separately and are non-refundable.

6.9 Where the Platform uses a wallet balance or auto top up model for usage-based services, you are responsible for maintaining sufficient wallet balance to avoid disruption to those services. If the wallet balance is insufficient, usage-based features may be paused or disabled until funds are added.

6.10 If you activate or purchase any third-party service through the Platform, that service forms a separate agreement between you and the third-party provider. Limoura is not responsible for the performance, availability, disputes, or refunds of third-party services.

6.11 Billing currency and payment processing may be determined by Limoura’s payment processor based on factors outside Limoura’s control. Once an Account is created under a specific billing currency, Limoura may not be able to convert the Account billing currency without creating a new Account under different credentials.

6.12 If you purchase, register, renew, or transfer a domain through the Platform, you acknowledge that ICANN rules and registrar rules apply.

6.13 Certain domain actions may trigger a 60-day transfer lock, which can prevent a domain being transferred to another provider for 60 days.

6.14 You are responsible for managing domain renewals, expiry, and transfer requests, and for ensuring compliance with ICANN and registrar restrictions.

6.15 Limoura is not liable for delays, failed transfers, transfer locks, domain disputes, domain availability, expiry, or interruptions caused by ICANN rules, registrars, or domain providers.

6.16 If your subscription is cancelled, paused, suspended, or terminated, access to domain related services and configurations may be affected.

7. ADMINISTRATIVE ACCESS AND ACCOUNT CONTROL

7.1 By using the Platform, you acknowledge and agree that Limoura retains administrative access to your Account and Platform environment, including settings, configurations, templates, automations, integrations, system logs, and other account-level controls (“Administrative Access”).

7.2 Administrative Access is a mandatory condition of service and is required for Limoura to operate, support, maintain, secure, and improve the Platform for all users.

7.3 Limoura may exercise Administrative Access for the purposes of:
(a) technical troubleshooting and support
(b) system auditing, security monitoring, and fraud prevention
(c) maintenance, bug fixes, updates, and feature rollouts
(d) service continuity, data integrity checks, and performance monitoring
(e) ensuring compliance with these Terms, Platform policies, and applicable law

7.4 Limoura will not access or use your Customer Data for marketing or unrelated purposes. Any access to Customer Data is limited to what is reasonably necessary to provide support, maintain the Platform, comply with law, protect users, or enforce these Terms.

7.5 You must not attempt to revoke, disable, or obstruct Limoura’s Administrative Access. If Administrative Access is blocked or restricted (including by configuration, permissions, third-party tools, or attempted technical interference), Limoura may suspend or terminate your Account to protect Platform integrity and security.

7.6 You acknowledge that Limoura may take reasonable steps to secure the Platform and prevent misuse, including applying limits, monitoring unusual activity, restricting risky actions, or temporarily suspending features where a security or compliance risk is identified.

8. RESTRICTIONS ON ACCESS

8.1 The Platform is a private service intended solely for legitimate customers who use it to operate and grow their business. You must not access, or attempt to access, the Platform if:

(a) you are employed by, contracted to, advising, investing in, or otherwise affiliated with a business that offers a competing all-in-one software platform, including any HighLevel white-label agency, reseller, or direct competitor

(b) you access or use the Platform for any purpose other than genuine business use, including market research, competitive analysis, software benchmarking, monitoring Limoura’s templates, workflows, features, functionality, user interface, or operations

(c) you register, access, or attempt to access the Platform under false, misleading, or incomplete pretences, including with the intent to replicate, reverse engineer, extract data, or obtain strategic, commercial, or technical insights regarding the Platform

8.2 These restrictions apply to all Account Holders and all authorised users under your Account, including Team Members, contractors, subcontractors, affiliates, supporters of direct competitors, and any person accessing the Platform with improper or malicious intent.

8.3 Limoura may, at its sole discretion, suspend, restrict, or terminate any Account found to be in breach of this clause and reserves all rights to take appropriate action to protect its intellectual property, confidential information, platform integrity, and commercial interests.

9. USE OF THE PLATFORM

9.1 You must not, and must ensure your Team Members do not:

(a) modify the Platform or attempt to merge any aspect of the Platform with another program, environment, or software system

(b) record, reverse engineer, copy, duplicate, reproduce, create derivative works from, frame, download, display, transmit, scrape, or distribute any part of the Platform, including any Limoura proprietary materials, templates, system structure, workflows, automation logic, written documentation, guides, or training resources that are not publicly available

(c) license, sell, rent, lease, transfer, assign, resell, or otherwise commercially exploit the Platform or any Limoura proprietary resources

(d) engage in unlawful behaviour, including unauthorised access to, or misuse of, data, services, systems, or networks, including probing, scanning, security testing, or attempting to breach authentication measures

(e) access, store, distribute, or transmit:

(i) viruses, worms, trojans, or other malicious code
(ii) content that is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or discriminatory
(iii) content that facilitates illegal activity
(iv) content that abuses, threatens, or causes harm to any person or property

(f) provide Platform login details or passwords, or otherwise provide access to the Platform, to any unauthorised third party, and you must take reasonable steps to prevent unauthorised access to, or use of, the Platform

(g) share any non-public features, workflows, templates, training content, system layouts, or resources within the Platform with any unauthorised third party

(h) engage in any conduct on the Platform that is in breach of this Agreement or any policies referred to within it

9.2 You and your Team Members must not engage in any conduct or communication, whether public or private, that is intended to damage, or could reasonably be expected to damage, Limoura’s reputation, goodwill, Platform, services, or personnel. This obligation applies during your subscription and after suspension or termination.

This includes, without limitation:

(a) making defamatory, false, or misleading statements about Limoura, its Platform, its team, clients, partners, or services
(b) posting or circulating false or misleading reviews, claims, testimonials, or public statements relating to Limoura
(c) impersonating, or claiming to represent, Limoura or its team without written authorisation
(d) suggesting you have insider knowledge, confidential access, influence, or authority within Limoura when you do not
(e) using Limoura’s brand, trademarks, proprietary materials, or screenshots in a way that could mislead, disparage, or cause harm
(f) encouraging or assisting others to engage in any conduct listed above
(g) engaging in abusive, harassing, manipulative, or threatening communication toward any Limoura staff member, contractor, or community member

9.3 You must not, and must ensure your Team Members do not, behave in a disrespectful, abusive, manipulative, or inappropriate manner toward any Limoura team member, contractor, community member, or department.

(a) This applies across all communication channels, including messages, email, calls, meetings, support tickets, social media, and any collaboration tools
(b) You must not make unreasonable demands, use aggressive, dismissive, or manipulative language, or otherwise create a hostile or unworkable environment

9.4 From time to time, Limoura may provide access to certain features, tools, or services for evaluation, beta testing, or internal use. Access may be limited, time-bound, and may be modified or revoked at any time without liability.

9.5 Your use of the Platform must also comply with HighLevel’s applicable acceptable use policies and terms of service. Any violation by you or your Team Members that creates risk to Limoura or the Platform may constitute a material breach of this Agreement.

9.6 Any breach of this clause constitutes a material breach of this Agreement. Limoura may, at its absolute discretion and at any time, suspend, restrict, or terminate your access to the Platform, with or without notice, where:

(a) you or your Team Members breach these Terms or any referenced policy
(b) you or your Team Members engage in unethical, abusive, threatening, or inappropriate behaviour
(c) the working relationship breaks down or becomes unworkable
(d) your conduct has caused, or could reasonably be expected to cause, harm to Limoura’s reputation, goodwill, Platform, services, or community

9.7 Limoura retains the right to take any further action necessary to protect its business, personnel, and intellectual property, including permanent termination of your Account and pursuit of legal or equitable remedies.

9.8 Notwithstanding any other provision of this Agreement, Limoura may terminate or suspend your Account, access, or any part of the Platform at any time and for any reason, at its absolute discretion, with or without notice. You acknowledge that termination or suspension may occur and Limoura will not be liable for any loss, damage, or consequence arising from such termination or suspension, to the maximum extent permitted by law.

10. SECURITY, PLATFORM INTEGRITY, AND PROHIBITED TECHNICAL ACTIVITY

10.1 You acknowledge the Platform contains proprietary system architecture and that maintaining Platform security, stability, and integrity is essential.

10.2 You must not, and must ensure your Team Members do not, directly or indirectly:

(a) bypass, disable, interfere with, or circumvent any security feature, permission structure, access control, or safeguard
(b) probe, scan, test, or attempt to discover vulnerabilities, including penetration testing, load testing, or security testing, without Limoura’s prior written consent
(c) scrape, harvest, copy, record, extract, or mirror data or interface elements using automated means (including bots, scripts, browser automation tools, or scraping software)
(d) attempt to reverse engineer, decompile, replicate, clone, rebuild, or reproduce any aspect of Limoura IP, templates, workflows, automation logic, system structure, training library, or proprietary configurations
(e) upload malicious code, exploit system behaviour, or intentionally generate abnormal traffic or system load
(f) access the Platform to develop, improve, or support a competing platform, snapshot, or HighLevel agency environment

10.3 Limoura may monitor Platform usage patterns, logs, and security signals for the purposes of preventing fraud, enforcing these Terms, and protecting users and system integrity.

10.4 If Limoura reasonably suspects a security incident, misuse, prohibited activity, or risk to Platform integrity, Limoura may immediately restrict, suspend, modify, or terminate access, disable features, or remove integrations without prior notice.

10.5 Limoura is not liable for security incidents caused by compromised credentials, user access management, third-party breaches, phishing, or external attacks outside Limoura’s reasonable control. You are responsible for secure credential management and permission control.

11. ACCOUNT USAGE AND PORTABILITY

11.1 Your subscription may include access to exclusive Limoura templates, workflows, automations, training resources, and system assets. Due to the unique and proprietary nature of these materials:

(a) Standard export options, such as contacts, form submissions, invoices, transactions, appointments, conversations, and other personal data may be available through the Platform. These exports are your responsibility. Limoura does not accept liability for exporting, retaining, or backing up your data on your behalf

(b) Limoura proprietary templates and system resources included with your subscription are licensed for use within the Limoura Platform only and are not transferable or exportable

(c) Any Account transfer, “location transfer”, snapshot transfer, or attempt to migrate a Limoura environment into another HighLevel account, white-label agency, or external platform is strictly prohibited, regardless of whether proprietary resources are included

(d) Any attempt to transfer, replicate, export, extract, or recreate Limoura proprietary resources outside the Platform constitutes a material breach of this Agreement and may result in immediate suspension or termination

11.2 YOU ACKNOWLEDGE AND AGREE THAT:

(a) Limoura proprietary templates, resources, automations, and system structures are intended solely for use within Limoura and may not be exported, transferred, or replicated to any other HighLevel ecosystem, white-label agency, external software, domain, or platform

(b) If you cancel your subscription, or if your subscription is terminated, you may lose access to Limoura proprietary templates, workflows, system assets, support resources, system logs, and other non-exportable content

11.3 Limoura is not responsible for any loss of content, templates, configurations, or resources upon cancellation or termination. You agree Limoura is not liable for claims relating to loss of access arising from cancellation, termination, or enforcement of these Terms, to the maximum extent permitted by law.

12. TRIAL PERIODS

12.1 From time to time, Limoura may offer new Account Holders a free trial or discounted trial access (a “Trial”). Trial availability, inclusions, pricing (if any), and duration will be shown at the time the Trial is offered.

12.2 Trials are offered at Limoura’s discretion. Limoura may determine that you are not eligible for a Trial and may withdraw, modify, or end a Trial at any time, to the maximum extent permitted by law.

12.3 Each person, business, or entity is eligible for one Trial only. You must not register for, or attempt to register for, multiple Trials using different details, emails, payment methods, domains, or business names to access repeated Trial periods.

12.4 By accessing or using the Platform during a Trial, you are bound by this Agreement in full.

12.5 To commence a Trial, you may be required to provide valid payment details. Unless you cancel before the Trial ends, your Trial may automatically convert to a paid subscription and your nominated payment method will be charged for the applicable subscription fees at the end of the Trial period. Your subscription will then continue on a recurring basis until cancelled in accordance with this Agreement.

12.6 If you cancel before the end of the Trial period, you will not be charged for the subscription plan. However, you remain responsible for any third-party usage charges or add-ons incurred during the Trial.

12.7 The Trial covers access to the Platform only. You remain responsible for all charges incurred during the Trial, including but not limited to email sending, SMS, MMS, voice calls, phone numbers, AI usage, third-party integrations, domain services, and any other usage-based features activated by you.

12.8 Any misuse of a Trial constitutes a material breach of this Agreement and may result in immediate suspension or termination of your Account, including where you:

(a) engage in mass or unsolicited communications
(b) attempt to bypass billing or wallet systems
(c) create multiple accounts to obtain repeated Trials
(d) access the Trial for competitive research or extraction of Platform resources

13. YOUR OBLIGATIONS AND COOPERATION

13.1 You acknowledge that Limoura’s ability to provide the Platform depends on your full and timely cooperation. You must:

(a) cooperate with and assist Limoura in providing the Platform
(b) promptly provide accurate and complete information, data, and instructions where reasonably required
(c) ensure your own systems, devices, and internet connection are sufficient to access and use the Platform
(d) comply with all reasonable guidelines and directions provided by Limoura relating to Platform security, setup, and use

13.2 You are responsible for all activity under your Account, including all content, campaigns, websites, funnels, automations, messages, offers, products, services, and customer interactions created or run through the Platform.

13.3 You must ensure that any communications, pages, forms, and workflows you create (or enable) contain correct information about your business, and you must notify Limoura if any critical Account information changes, including billing details, business name, or Account ownership.

13.4 You represent and warrant that you have the right and authority to collect, use, upload, and process any data you input into the Platform, and that doing so does not breach any law, third-party rights, or contractual obligations.

13.5 The Platform may integrate with third-party services (such as payment processors, communication providers, analytics tools, advertising platforms, calendars, and marketplaces). You are responsible for complying with any third-party terms and ensuring you have the necessary permissions, accounts, and consents to use those services.

14. COMPLIANCE AND LEGAL RESPONSIBILITY

14.1 You are solely responsible for ensuring that your use of the Platform and any services you provide through it are lawful and compliant with all applicable laws, regulations, and industry standards relevant to your business and your customers.

14.2 This includes, without limitation:

(a) obtaining all required consents for marketing, communications, tracking, cookies, and data processing
(b) maintaining and publishing your own privacy policy, refund policy, terms, and any legally required disclosures
(c) complying with anti-spam, marketing, and communications laws and carrier rules (including consent and unsubscribe requirements)
(d) ensuring any payments, invoices, subscriptions, and checkout processes comply with applicable consumer and e-commerce laws
(e) ensuring any health, wellness, financial, legal, or other regulated claims made by you are accurate and compliant

14.3 Limoura does not provide legal, financial, tax, marketing compliance, or regulatory advice. Any information provided by Limoura (including templates, sample text, training, AI outputs, suggestions, or automations) is provided for general operational guidance only and must be reviewed by you for suitability and legal compliance.

14.4 You remain fully responsible for the configuration, testing, timing, and impact of your automations, campaigns, messages, and workflows. You must test your systems before relying on them in a live environment.

14.5 If your use of the Platform creates a compliance risk for Limoura, other users, HighLevel, or any third-party provider, Limoura may suspend or restrict features, messaging, sending capability, or Account access until the risk is resolved.

15. COMMUNICATIONS SERVICES AND USAGE CHARGES

15.1 The Platform may include or enable communication features such as email, SMS, MMS, voice calls, voicemail drops, messaging, and other communication channels. Separate usage charges may apply and may be billed through your wallet, invoice, or payment method depending on the feature and provider.

15.2 You are solely responsible for:

(a) all communications sent using the Platform
(b) the timing, content, recipients, targeting, consent status, and compliance of all communications
(c) maintaining valid sender identities, domains, phone numbers, and technical records where required for deliverability (including SPF, DKIM, DMARC, and other sending domain requirements)

15.3 You acknowledge that Limoura provides technology to facilitate communications but does not control carrier networks, email service providers, spam filters, deliverability, or message routing. Delivery is not guaranteed.

15.4 You are responsible for all communication charges incurred through your Account, including charges for messages or calls that are blocked, filtered, undelivered, or fail to send where third-party providers still apply fees.

15.5 Where phone numbers or telecommunication services are purchased or provisioned through the Platform, those services are provided by third-party carriers and are subject to their terms and network rules. Pricing and availability may change based on carrier rules, destination, message length, country, and provider segmentation.

15.6 Limoura may suspend, restrict, or disable sending capabilities if unusual activity, abuse, carrier violations, deliverability risks, or compliance risks are detected.

16. E-COMMERCE AND PRODUCTS SOLD THROUGH THE PLATFORM

16.1 If you sell products, services, bookings, events, memberships, subscriptions, or digital goods through the Platform, you are solely responsible for:

(a) product or service descriptions, claims, pricing, taxes, and legal disclosures
(b) providing customer support, fulfillment, delivery timelines, and complaint handling
(c) publishing your own refund policy, returns policy, cancellation terms, and consumer disclosures as required
(d) resolving disputes, chargebacks, and fraudulent transactions relating to your business

16.2 Limoura is not a marketplace, merchant of record, payment provider, escrow service, or reseller of your goods or services. Any sale contract is between you and your customer.

16.3 Limoura may remove, restrict, or disable content or assets that violate this Agreement, third-party provider rules, or applicable law, or that create risk to the Platform.

17. PLATFORM UPDATES AND FEATURE CHANGES

17.1 Limoura may update, improve, modify, replace, or discontinue any aspect of the Platform at any time, including features, functionality, integrations, templates, automations, and system tools.

17.2 You acknowledge and agree that:

(a) your subscription provides access to the Platform as it evolves over time
(b) Limoura does not guarantee the ongoing availability of any specific feature, integration, automation, template, or workflow
(c) Platform updates may change the way certain tools function or appear

17.3 Where reasonably possible, Limoura will provide notice of significant changes that materially affect Platform usage. However, updates required for security, compliance, stability, or third-party changes may occur without prior notice.

17.4 Limoura is not liable for any business impact resulting from Platform updates, third-party changes, or discontinued features.

18. INTELLECTUAL PROPERTY

18.1 All rights, title, and interest in and to the Platform, including all proprietary configurations, workflows, templates, automations, training materials, documentation, systems, branding elements, and internal resources (together, “Limoura IP”), remain the exclusive property of Limoura.

18.2 The Platform operates on third-party infrastructure provided by HighLevel. Limoura does not claim ownership of the underlying HighLevel software or third-party integrations.

18.3 Your use of the Platform grants you a limited, non-exclusive, non-transferable licence to use Limoura IP solely within the Platform for your internal business use during an active subscription.

18.4 You must not:

(a) copy, reproduce, sell, licence, distribute, or commercially exploit Limoura IP outside the Platform
(b) export or replicate proprietary templates, workflows, automations, or system structures
(c) represent yourself as the owner or creator of Limoura IP

18.5 You retain ownership of all branding, logos, copywriting, media, and content you upload to the Platform (“User Content”).

18.6 You grant Limoura a limited licence to host, process, transmit, and display User Content solely for the purpose of providing the Platform and related services.

18.7 If you provide feedback, ideas, or suggestions about the Platform, Limoura may use those ideas freely without obligation or compensation.

18.8 Limoura may refer to you or your business as a customer for marketing purposes, including displaying your logo or business name, unless you request removal in writing.

19. PRIVACY AND DATA PROCESSING

19.1 Your use of the Platform is subject to Limoura’s Privacy Policy (as updated from time to time). By using the Platform, you agree to comply with the Privacy Policy and acknowledge that Limoura may collect, use, store, process, transmit, and disclose personal information and Customer Data as described in it.

19.2 You retain ownership of all Customer Data you provide, upload, import, connect, or otherwise process through the Platform, whether directly or via third-party applications or integrations.

19.3 You acknowledge that you are the data controller for Customer Data processed through the Platform. This means you determine what data is collected, why it is collected, how it is used, and how long it is retained. You are responsible for ensuring your collection and use of Customer Data complies with applicable privacy laws, including:

(a) obtaining valid consent and permissions for collection and communications
(b) maintaining and publishing your own privacy policy, cookie policy, and required disclosures
(c) managing requests for access, correction, deletion, portability, or opt-out
(d) ensuring your data practices comply with your jurisdiction’s privacy obligations, including GDPR where applicable

19.4 Limoura strongly encourages you to obtain independent legal advice and refer to official regulatory guidance to understand your responsibilities as data controller. Limoura does not provide legal or regulatory compliance advice.

19.5 Limoura acts as a data processor for Customer Data and will process Customer Data only as required to provide the Platform, perform support services, maintain functionality, protect Platform integrity and security, and comply with legal obligations.

19.6 You grant Limoura a worldwide, non-exclusive, royalty-free licence to access, host, process, store, transmit, and use Customer Data solely to perform Limoura’s obligations under this Agreement and provide the Platform.

19.7 The Platform operates on infrastructure provided by HighLevel and other third-party providers. By using the Platform, you acknowledge that Customer Data may be processed by HighLevel and other providers solely to enable and support Platform functionality. You agree to comply with any relevant third-party terms that apply to your use of those services.

19.8 If you enable third-party applications or integrations, you acknowledge and agree that Customer Data may be transferred to, stored by, or processed through those providers. Limoura does not control third-party providers and is not responsible for their actions, omissions, outages, changes, or data handling.

19.9 To the maximum extent permitted by law, Limoura is not liable for any loss, corruption, unauthorised access, disclosure, deletion, or other event affecting Customer Data that arises from or is attributable to: (a) HighLevel, carriers, or third-party providers; (b) your integrations or credentials; or (c) your configuration, permissions, or user access controls.

19.10 Limoura implements reasonable organisational and technical safeguards designed to protect Customer Data, which may include access controls, authentication safeguards, monitoring, and permission auditing. However, no system can guarantee absolute security.

19.11 You must ensure that any personal information or Customer Data collected, used, processed, disclosed, stored, or transmitted through the Platform complies with applicable privacy laws and this Agreement. You agree to:

(a) notify Limoura promptly if you become aware of any actual or suspected unauthorised access to your Account or Customer Data
(b) cooperate with Limoura’s reasonable requests for information and assistance relating to security or privacy incidents
(c) take reasonable steps to ensure your Team Members, contractors, and agents comply with your privacy obligations

19.12 You are responsible for maintaining your own backups of critical data. Limoura is not responsible for data loss caused by user actions, third-party failures, external events, or cancellation/termination outcomes described in this Agreement.

20. WARRANTIES

20.1 You warrant and represent that:

(a) all information you provide through the Platform is accurate and not misleading
(b) you have the authority to use the Platform and enter into this Agreement
(c) your use of the Platform does not violate any law or third-party rights
(d) you have obtained any required consents from customers or end users

20.2 Limoura will use reasonable efforts to maintain Platform availability and performance. However, uninterrupted or error-free access cannot be guaranteed.

20.3 Any suspected fraudulent, abusive, or unlawful activity may be reported to relevant authorities where required by law.

21. LIABILITY AND EXCLUSIONS

21.1 To the maximum extent permitted by law, Limoura’s total liability arising out of or in connection with this Agreement is limited to the total subscription fees actually paid by you to Limoura during the one (1) month immediately preceding the event giving rise to the claim.

21.2 Limoura is not liable for losses resulting from:

(a) incorrect instructions or data provided by you
(b) misconfiguration of automations, campaigns, or workflows created by you
(c) third-party outages, API changes, or service interruptions
(d) carrier filtering, blocked messages, or deliverability issues
(e) failure to maintain backups of your data

(f) malware, phishing, credential compromise, or unauthorised access arising from your devices, systems, users, or third-party tools
(g) loss, corruption, deletion, or inability to recover data, including during outages, security incidents, or after cancellation/termination

21.3 Limoura will not be liable for indirect or consequential loss, including loss of profits, revenue, goodwill, business interruption, or anticipated savings.

21.4 Nothing in this Agreement excludes any rights that cannot be excluded under the Australian Consumer Law.

22. DISCLAIMER

22.1 The Platform and all content are provided on an “as is” and “as available” basis.

22.2 Limoura makes no guarantees regarding:

(a) business outcomes or financial results
(b) marketing performance or lead generation
(c) deliverability of communications
(d) suitability of templates or automations for your specific business

(e) security, uptime, token persistence, API stability, or continued availability of third-party integrations, including Meta and Google connections

22.3 AI tools, templates, training materials, and examples provided through the Platform are for general informational purposes only and must be reviewed and adapted by you.

22.4 You are responsible for testing and verifying your systems before relying on them in live environments.

23. INDEMNITY

23.1 You agree to indemnify and hold Limoura, its directors, contractors, employees, and partners harmless from any claims, damages, losses, or expenses arising from:

(a) your breach of this Agreement
(b) your use of the Platform in violation of law or third-party rights
(c) your products, services, communications, or content
(d) any disputes between you and your customers or end users

24. CONFIDENTIALITY

24.1 Each party agrees to keep confidential any non-public information received from the other party in connection with this Agreement.

24.2 Confidential information may only be disclosed where reasonably required to provide the Platform or where required by law.

24.3 Information will not be considered confidential where it:

(a) is already publicly available
(b) becomes public through no fault of the receiving party
(c) is independently developed without use of confidential information

24.4 Upon termination, confidential information must be returned or destroyed upon reasonable request, except where retention is required for legal or operational reasons.

25. DISPUTE RESOLUTION

25.1 Any disputes, complaints, or claims relating to your Account, Fees, or use of the Platform must be raised in writing to Limoura support within thirty (30) days of the event giving rise to the dispute.

25.2 If you wish to request a review of a decision made by Limoura, including suspension or termination of access, you may contact support within seven (7) days of receiving notice of that decision. Limoura will consider the request in good faith but is not obligated to reverse any decision.

25.3 If a dispute arises in connection with this Agreement, the parties agree to attempt to resolve the dispute informally and in good faith before commencing legal proceedings.

25.4 Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief where necessary to protect rights, data, security, or intellectual property.

26. LEGAL CAPACITY

26.1 You must be at least eighteen (18) years of age to access or use the Platform.

26.2 By creating an Account, you confirm that:

(a) you are legally capable of entering into a binding agreement; and
(b) you accept this Agreement as a legally enforceable contract between you and Limoura.

27. TERM AND TERMINATION

27.1 This Agreement commences when you create an Account, access the Platform, begin a Trial, or subscribe to any paid plan, whichever occurs first, and continues while your subscription remains active unless terminated in accordance with this Agreement.

27.2 Your subscription renews automatically for successive billing periods unless cancelled before the next billing date in accordance with this Agreement.

27.3 You may cancel your subscription at any time through your billing settings or by submitting a written request to Limoura support. Cancellation will take effect at the end of your current billing period unless otherwise required by law.

27.4 Upon cancellation, you will retain access to the Platform until the end of your active billing period unless your access is suspended earlier due to breach, security risk, or enforcement of these Terms.

27.5 Limoura may suspend, restrict, or terminate your Account, access, or any part of the Platform immediately, with or without prior notice, where Limoura reasonably believes:

(a) you have breached this Agreement or any referenced policy
(b) your conduct poses a security, compliance, legal, or reputational risk
(c) your behaviour toward Limoura staff, contractors, or community members is abusive, manipulative, threatening, or unworkable
(d) your use of the Platform creates risk to Limoura, HighLevel, third-party providers, or other users
(e) you attempt to copy, extract, reverse engineer, transfer, or replicate Limoura proprietary systems or resources
(f) payment obligations remain unresolved after reasonable notice
(g) continued access would compromise Platform integrity or stability

27.6 Limoura may terminate this Agreement at its absolute discretion where the working relationship becomes commercially unworkable, unsafe, legally risky, or incompatible with the continued operation of the Platform.

27.7 Limoura may suspend or restrict features, messaging capabilities, integrations, or administrative access without terminating the entire Account where Limoura determines this is necessary to protect Platform security, compliance, or infrastructure.

27.8 Following cancellation, suspension, or termination:

(a) access to the Platform, including proprietary templates, workflows, automations, training resources, and internal tools, may be removed
(b) certain third-party services, integrations, or connected resources may be disconnected or disabled
(c) Limoura proprietary materials licensed to you for use within the Platform will immediately cease to be available

27.9 Platform data, deletion, and retention

27.9.1 Limoura may permanently delete Platform environments, system configurations, proprietary templates, and associated operational data after cancellation or termination within a timeframe determined by Limoura, unless retention is required by law or for security purposes.

27.9.2 You are responsible for exporting and backing up any data you wish to retain before cancellation or termination. Limoura does not guarantee data export or recovery after access ends.

27.9.3 Certain Platform components, including Limoura proprietary system structures, cannot be transferred or migrated outside the Platform due to technical and licensing limitations.

27.10 Account hold or paused access

27.10.1 Limoura may, at its discretion, offer temporary Account hold or paused access options. Availability, duration, fees, and conditions will be determined by Limoura at the time of request.

27.10.2 During any hold period, access to the Platform may be restricted or disabled while certain background processes or third-party services may continue to operate depending on your configuration.

27.11 Trial termination

27.11.1 Limoura may withdraw, suspend, or terminate any Trial at any time if misuse, abuse, or prohibited activity is detected.

27.12 Effect of termination

27.12.1 Termination or suspension does not affect any accrued rights, outstanding fees, or obligations that survive termination.

27.12.2 Clauses relating to intellectual property, confidentiality, liability, indemnity, privacy, administrative access, and security continue to apply after termination.

27.13 Transition of Platform infrastructure

27.13.1 The Platform operates on infrastructure provided by HighLevel. If Limoura ceases operating the Platform, Limoura may, where reasonably possible, offer Account Holders the option to transition directly to HighLevel under separate terms determined solely by HighLevel.

27.13.2 Limoura does not guarantee transition availability, pricing, or continuity and is not responsible for any changes imposed by third-party providers following such transition.

27.14 No liability for termination

27.14.1 To the maximum extent permitted by law, Limoura will not be liable for any loss, damage, interruption, or consequence arising from suspension or termination of access carried out in accordance with this Agreement.

28. SUPPORT SERVICES

28.1 Limoura provides support to assist you with technical troubleshooting and general use of the Platform (“Support Services”). Support Services are limited to matters directly related to Platform access, functionality, stability, and performance.

28.2 Support Services do not include strategic advice, marketing guidance, business consulting, account configuration, campaign setup, or assistance with third-party systems or integrations unless expressly agreed under a separate written services agreement.

28.3 Support resources may be provided through written guides, video tutorials, knowledge libraries, or in-platform documentation. You are expected to review available resources and attempt reasonable troubleshooting steps before contacting support.

28.4 If you require additional assistance, you may contact Limoura through the in-platform support channels or the designated support email address provided within the Platform.

28.5 Limoura may provide support across multiple days of the week; however, response times are not guaranteed and may vary depending on workload, urgency, and system priority. Limoura does not guarantee real-time responses or immediate issue resolution.

28.6 Certain features of the Platform may include AI tools, automation assistants, or system-generated suggestions. These tools are provided for informational and operational assistance only and are not a substitute for human review, legal advice, marketing expertise, or professional services. Limoura does not guarantee the accuracy, reliability, or suitability of AI-generated outputs.

28.7 Limoura is not responsible for reviewing, validating, auditing, or testing your funnels, automations, campaigns, integrations, messaging, or system configurations unless you have entered into a separate written agency, consulting, or professional services agreement.

28.8 You remain solely responsible for ensuring that your configurations, communications, and automations operate correctly within your business and comply with applicable laws and industry standards.

29. COMMUNITY ACCESS AND CONDUCT

29.1 From time to time, Limoura may provide access to optional community spaces, forums, groups, live sessions, or interactive environments connected to the Platform (“Community Spaces”). Access to Community Spaces is provided at Limoura’s discretion and may be modified, restricted, or removed at any time without liability.

29.2 Community Spaces are intended to support respectful collaboration, learning, and connection between users. By participating, you agree that you, and any Team Members under your Account, will not engage in conduct that is abusive, manipulative, threatening, disrespectful, or otherwise inappropriate toward Limoura, its team, contractors, partners, or other community members.

29.3 Prohibited behaviour includes, without limitation:

(a) harassment, bullying, or aggressive communication
(b) emotional pressure, manipulation, or repeated boundary violations
(c) unsolicited promotion, spam, or recruitment within the community
(d) sharing confidential Platform information, templates, or internal resources
(e) behaviour that could reasonably be expected to disrupt the safety, integrity, or experience of the community

29.4 You must communicate respectfully across all channels associated with the Platform, including messages, calls, meetings, support interactions, social platforms, and collaborative environments.

29.5 Limoura may, at its sole discretion and without notice, restrict, suspend, or remove access to Community Spaces where behaviour breaches this clause or creates risk to the Platform, its users, or Limoura’s team.

29.6 Removal from Community Spaces does not affect your subscription unless the behaviour also constitutes a breach of this Agreement.

30. EVENTS OUTSIDE LIMOURA’S REASONABLE CONTROL

30.1 Limoura will not be liable for failure or delay in providing the Platform where caused by events outside its reasonable control, including:

(a) third-party outages or infrastructure failures
(b) carrier disruptions
(c) cyberattacks or malicious activity
(d) regulatory or legal changes
(e) natural disasters or internet service failures

30.2 Limoura may suspend or modify services during such events where reasonably necessary.

31. NOTICES

31.1 Any notice required or permitted under this Agreement must be in writing and sent by email to [email protected] or to the contact details provided by the relevant party within their Account, at checkout, or otherwise notified in writing.

31.2 You consent to receiving notices electronically. Notices from Limoura may be delivered via email, in-platform notification, or through the contact details associated with your Account.

31.3 A notice will be deemed received twenty-four (24) hours after it is sent, unless the sender receives an automated delivery failure notification.

31.4 You are responsible for keeping your contact details accurate and up to date. Limoura is not responsible for missed notices caused by outdated or incorrect contact information.

32. GENERAL PROVISIONS

32.1 Limoura may update or modify this Agreement in accordance with clause 1.5. Any other variation to this Agreement will only be effective if in writing and agreed by authorised representatives of both parties.

32.2 The provisions of this Agreement that are capable of having effect after termination or expiry will remain in full force and effect following termination or expiry, including (without limitation) clauses relating to intellectual property, liability, indemnity, confidentiality, payments, data processing, and restrictions on use.

32.3 You must not, without Limoura’s prior written consent, assign, transfer, charge, sublicense, sub-contract, or otherwise deal with any of your rights or obligations under this Agreement. Limoura may assign or transfer this Agreement as part of a business restructure, operational change, or sale.

32.4 If either party delays or fails to enforce any provision of this Agreement, this does not constitute a waiver of that provision or any future breach.

32.5 Nothing in this Agreement creates or implies any partnership, joint venture, agency, employment, fiduciary relationship, or authority for either party to bind the other.

32.6 This Agreement does not create an exclusive relationship between the parties. Limoura may provide services to other customers, including businesses operating in similar industries.

32.7 If any provision of this Agreement is held invalid, unlawful, or unenforceable, that provision will be deemed severed and replaced with a valid provision which most closely reflects the parties’ original intent. The remaining provisions will continue in full force and effect.

32.8 This Agreement is governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.

32.9 This Agreement may be accepted electronically, including by ticking an acceptance box, completing checkout, creating an Account, or continuing to use the Platform. Electronic acceptance has the same legal effect as a signed written agreement.

32.10 This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or understandings, whether written or oral. You acknowledge that you have not relied on any statement or representation that is not expressly included in this Agreement.